Kentish Pip Cider terms and conditions of sale

Age Restrictions

By agreeing to these terms and conditions of sale, you agree that you are 18 years of age and over which is the legal age at which alcohol may be purchased in the United Kingdom. You also agree that either you or a designated recipient who is over the required legal age will be available to receive your order when it arrives. If there is any likelihood that a person under the legal age could receive your goods; then we ask you not to proceed with your order until you can be sure that a person of the legal age can receive your order.

Payments

Online payments must be made via Paypal. Telephone payments should be made by debit card only (for your security no paper copies of debit card transactions are retained). We do not accept cheques.

Price and product details

Kentish Pip reserves the right to remove an item from the shop, amend the price, or any other detail on the website at any time without prior warning, consent or notification. If for any reason the goods’ description and/or the price is incorrect, we reserve the right to charge you for the correct goods and price. All orders are accepted subject to stock availability.

Delivery information

Kentish Pip Cider does not deliver outside of the United Kingdom. Prices include VAT, postage and packing. Our dispatch days are Mondays to Thursdays. We aim not to dispatch over the weekend.

Privacy Policy

Kentish Pip Cider will not disclose your email address or personal information to third parties. However you should be aware that cookies are used on our website. They can be disabled, but please be aware that the online shop may not function properly if cookies are disabled. We do keep a record of all of our customers and their contact details, and we reserve the right to contact you in the future. Likewise if you do not want to be contacted, you have the right to ask us to remove your contact details and not to make any further contact with you. If you make this request we will endeavour to remove your details.

Damaged goods, non-delivery, cancellations and returns

Damaged goods

Damage in transit:

You should only accept goods if they arrive in good condition and undamaged. If your goods arrive in an obviously damaged condition or have been opened, you must not accept them and return them to the courier. If possible mark them as ‘Damaged in transit’.

Returns:

If you receive the incorrect goods or on opening you find them to be damaged, please let us know within 48 hours. It is always useful if you can take a photo and send it so we can see what the damage is. We will arrange to collect the package and a new item will be re-sent to you as soon as we receive the damaged goods back. Failure to notify us within 48 hours will invalidate your claim.

Substitutions and non-delivery

If a shipment is returned to us as a result of the recipient being un-contactable or not responding to a card left by the carriers, an additional delivery charge will be made before the goods are re-delivered. If your order gets lost as a result of you entering an incorrect or incomplete delivery address we will not be held responsible for the loss. Re-delivery will be charged at the normal rate.

Cancellations

Cancellation prior to dispatch:

To cancel an order that has been paid for you must contact us by telephone before the order is dispatched, and we will refund your money.

Cancellation or return of unwanted goods once received:

should be made at your expense. We will refund the full cost of the goods, less 5% admin charge, once we receive the unwanted goods back and as long as they are in good condition. Please make sure that you package the goods as securely as possible to avoid them being damaged in transit.

Our contact details:

Email: sales@kentishpip.co.uk

Tel: 01227 830525

Address: Kentish Pip, Woolton Farm, Bekesbourne, Canterbury, Kent, CT4 5EA

Please verify your age